"My journey at Tamro has been fantastic for 17 years."
Elmas Akan started in the picking department in 2007, initially as a temporary worker, and has since tried several different roles within the company. Today, she works in customer service and describes her journey at Tamro as rewarding and eventful.
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Tried different parts of the chain
During my 17 years, I have worked in all lines within the picking department and in the cooling and postal departments. In 2016, I transitioned to customer service, where I now work as BackOffice. Customer service is a central function where we handle everything from orders to solving problems encountered by the picking department or booking urgent transports.
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"We are the spider in the web that solves all the different challenges of our customers."
The spider in the web that solves problems
The best part of my current role is the opportunity to be the one who solves problems and supports our customers every day. We are the spider in the web, and whether it's dealing with frustrated drivers, pharmacies with questions, or colleagues needing help, it's incredibly rewarding to be the person they turn to. I have always felt at home at Tamro, and in all these years, I have never encountered any problems that couldn't be solved, even though daily life sometimes presents challenges.
Wearing Tamro's suit every day
In my job, it is essential to act quickly and communicate clearly because we are the face of the company to our customers. We need to take responsibility and quickly get hold of different departments to solve our customers' problems. I would say that my colleagues and I truly live up to Tamro's core values 100 per cent – we always try to see what can be solved and find the best way to get there.
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