For pharmacies.

Ordering and delivery

If you are not already a customer with Tamro, we need to register you as a customer. Please use the form found in the link list below.

Ordering vaccines from Tamro can be done via phone, web order, or by sending an order form to vaccin@tamro.com.

• +46 771–15 00 30
• Web order
• Order form (available in Swedish only)

Orders placed Monday–Thursday before 14:00 are usually delivered the next working day to the specified delivery address. Orders received by Tamro after 14:00 are picked and dispatched the following working day. Deliveries from Tamro do not occur on Fridays or the day before a public holiday.

Please note that for new customers, the lead time from order to delivery may be slightly longer than stated above. Delivery will only be made after a credit check has been completed and approved by Tamro.

More information about ordering, delivery, and terms can be found in the link list below.

Deactivation service

The European Directive on Falsified Medicines requires that each package of a medicine be deactivated before being dispensed to the patient. Tamro offers a service where, from 9 February 2019, we deactivate vaccine packages before delivery at the request of the customer. Read more about the background and conditions via the link "Deactivation Service Terms" below.

Delivery complaints

If the delivery does not meet your expectations or is incorrect in any way, please contact our vaccine customer service by phone or email.

More information and a complaint form can be found in the link list below.

Other questions

If you have other questions or concerns regarding the ordering or delivery of vaccines, please contact our vaccine customer service by email or call+46 771-15 00 30.

Instructions for received deliveries can be found in the link list below.

Recalls

There are currently no active recalls.

Links

• New customer (available in Swedish only)
• General terms (available in Swedish only)
• Complaints (available in Swedish only)
• Handling instructions (available in Swedish only)
• Deactivation service terms (available in Swedish only)